Payments & Returns :
1. The Agrotikos entitles all Franchises who have purchased a product on the Agrotikos POS to return a product or request replacement after it has been delivered only if there is an issue with the product. If you no longer need the item, bought it by mistake or have changed your mind, you may only return the product at the time of delivery or afterwards by completing GRN against Sale Invoice. We will not be able to accept return requests for such cases after the product delivery
2. If your product has been accepted for return/replacement, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact.
3. A few products may not be eligible for return and will be marked “Loose” on the product description page.
4. We do our best to make that the same issue will never occur again and improve our services. As a result, we convey the feedback to our vendors who provide the products to Agrotikos.
5. For us to do this, it is mandatory for you to share images of the items with which you are facing an issue. Subject to acceptance as per the Agrotikos Policy, the Company may take back the returned product and grant a credit note in lieu of the value of the returned product in franchise Ledger. Such credit shall be available for use against a subsequent invoice for transactions.
6. There is no refund policy in our system. Payment once made is adjusted in financial ledger of franchise. And if any claim of refund initiated due to any reason, will be done through our internal process.
7. All transaction shall be made in Indian currency only.
8. If a transaction made through any payment mode like net banking, UPI, debit card, credit card etc. and the same is not credited to ledger or bank account, same will be settled as per the receiver/ sender bank policy.